Warranty
10 year limited warranty
Behind every Morsø stove is more than 158 years of stove development. Quality control is an integral part of the production process
Morsø therefore offer against their cast iron stoves:
You receive a 10-year guarantee against casting faults and other manufacturing defects in line with Morsø's warranty terms.
Morsø therefore offer against their steel stoves:
You receive a 5 -year guarantee against material faults and other manufacturing defects in line with Morsø's warranty terms.
Morsø therefore offer against their cast iron stoves:
You receive a 10-year guarantee against casting faults and other manufacturing defects in line with Morsø's warranty terms.
Morsø therefore offer against their steel stoves:
You receive a 5 -year guarantee against material faults and other manufacturing defects in line with Morsø's warranty terms.
The stove must have been purchased from an authorized Morsø Dealer. Stove not purchased from an authorized Morsø dealer carry a reduced 3 year warranty.
This warranty covers replacement of the parts found to be defective, but does not cover the labor or shipping charges. Morsø reserve the right to inspect any component prior to replacement. The warranty is conditional on the completion and return of the registration card within 2 weeks of purchase.
The authorized Morsø dealer's name must be shown on the guarantee card. Morsø Jernstøberi A/S refuse to provide replacement parts in the event that the registration card has not been completed and returned.
This limited warranty is not transferable and is extended only to, and is solely for the benefit of the original purchaser of the stove. Please retain your dated sales receipt as proof of purchase.
If you have bought a Morsø wood burning stove you can register your purchase here.
This warranty covers replacement of the parts found to be defective, but does not cover the labor or shipping charges. Morsø reserve the right to inspect any component prior to replacement. The warranty is conditional on the completion and return of the registration card within 2 weeks of purchase.
The authorized Morsø dealer's name must be shown on the guarantee card. Morsø Jernstøberi A/S refuse to provide replacement parts in the event that the registration card has not been completed and returned.
This limited warranty is not transferable and is extended only to, and is solely for the benefit of the original purchaser of the stove. Please retain your dated sales receipt as proof of purchase.
If you have bought a Morsø wood burning stove you can register your purchase here.
Exclusions and limitations:
No warranty is extended to consumable service parts. Repair or replacement of parts, which are subject to normal wear and tear during the warranty period or parts that require replacement in connection with normal maintenance. Such parts include but are not limited to baffles, firebars, grate assemblies, firebricks, glass assemblies, ash cans, and sealing materials such as sealing rope. Such parts require replacement from time to time.
Senotherm painted surfaces.
Damage resulting from installation and usage other than as described in Morsø´s installation and operation instructions or if the installation does not conform to local building and fire and safety codes.
Defects or faults caused by local conditions such as draught problems and chimney defects.
Damage caused by overfiring (as described in the operation manual).
Damage caused by use of the wrong type of fuel.
Damage caused by unauthorized modifications, use or repair.
Damage made while the stove is in transit. Contact the authorized dealer from whom you have purchased your stove. (Do not operate the appliance as this may negate the ability to process the claim with the carrier)
Parts of products for which warranties are provided by any manufacturer other than Morsø.
Removal and re-installation cost.
Morsø stoves modified by the user or any companies other than Morsø are not guaranteed.
The stove must be installed in accordance with the official Morsø instruction manual and local building codes and fire and safety regulations.
Repaired or replaced products are covered only for the remainder of the original warranty period.
In no event shall Morsø Jernstøberi A/S be liable for special, incidental or consequential damages, injury to persons or property, or any other consequential loss.
Should you experience problems with your stove please contact your installer in the first instance.
The guarantee does not affect your rights statuatory.
Guarantee supply of spare parts
As well as the Morsø 10-year warranty, we guarantees supply of spare parts for Morsø wood burning stoves up to 10 years after manufacture of a specific model.
No warranty is extended to consumable service parts. Repair or replacement of parts, which are subject to normal wear and tear during the warranty period or parts that require replacement in connection with normal maintenance. Such parts include but are not limited to baffles, firebars, grate assemblies, firebricks, glass assemblies, ash cans, and sealing materials such as sealing rope. Such parts require replacement from time to time.
Senotherm painted surfaces.
Damage resulting from installation and usage other than as described in Morsø´s installation and operation instructions or if the installation does not conform to local building and fire and safety codes.
Defects or faults caused by local conditions such as draught problems and chimney defects.
Damage caused by overfiring (as described in the operation manual).
Damage caused by use of the wrong type of fuel.
Damage caused by unauthorized modifications, use or repair.
Damage made while the stove is in transit. Contact the authorized dealer from whom you have purchased your stove. (Do not operate the appliance as this may negate the ability to process the claim with the carrier)
Parts of products for which warranties are provided by any manufacturer other than Morsø.
Removal and re-installation cost.
Morsø stoves modified by the user or any companies other than Morsø are not guaranteed.
The stove must be installed in accordance with the official Morsø instruction manual and local building codes and fire and safety regulations.
Repaired or replaced products are covered only for the remainder of the original warranty period.
In no event shall Morsø Jernstøberi A/S be liable for special, incidental or consequential damages, injury to persons or property, or any other consequential loss.
Should you experience problems with your stove please contact your installer in the first instance.
The guarantee does not affect your rights statuatory.
Guarantee supply of spare parts
As well as the Morsø 10-year warranty, we guarantees supply of spare parts for Morsø wood burning stoves up to 10 years after manufacture of a specific model.
Morsø Jernstøberi A/S
Furvej 6 | 7900 Nykøbing Mors | Danmark | Tlf.: +45 9669 1900 | Fax: +45 9772 2169 | E-mail: stoves@morsoe.com
Furvej 6 | 7900 Nykøbing Mors | Danmark | Tlf.: +45 9669 1900 | Fax: +45 9772 2169 | E-mail: stoves@morsoe.com